Configuring Dispatch Console Field Updates
To configure DC field updates, click ServiceMax Setup > Dispatch Management > Dispatch Console Field Updates to launch the screen
In this screen, you can configure up to ten Work Order and Event fields to be updated from Dispatch Console. Standard Event fields cannot be configured. Fields configured here will appear in the Create/Edit Event screen in Dispatch Console.
Even if work order fields are configured here, they will appear only for work order-related events.
• Click Save to save the changes made.
• Click Reset to discard your changes and continue stay on the same page to make further changes.
• Click Back to Setup Home to return to the ServiceMax setup home page.
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• Only updateable fields are listed on this screen. Rich text, Roll-Up Summary, Formula, Lookup, and Multiselect picklist fields are not supported.
• Custom Event fields are listed only if the custom field of the same Label, API Name, and Type exists in both the Salesforce Event object and ServiceMax Event object.
• Do not configure fields which are automatically populated by Dispatch Console when the event window is loaded and/or when the event is saved. For more details about such fields, see Managing Events.
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Actions
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User Permissions Needed
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View
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"Read" on ServiceMax Config Data and Work Order
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Define/ edit
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"Update" on ServiceMax Config Data
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