Create_Activity

Add/Edit Activity

This SFM transaction is used to create or edit Activity (Labor) lines in Case.

Note: This has Before Save/Update web service & Get Price button to calculate labor price using JavaScript code snippet.

SVMXSTD_SFM_CASE_LINE_001

Add/Edit Case Lines

This transaction is used to add / modify case lines.

Case_SLA_001

Initial Response Completed on Case

This SFM transaction is used to update the actual response time to the current date and time.

Case_SLA_003

Issue Resolved on Case

This SFM transaction is used to update the actual restoration time to the current date and time.

Case_SLA_002

Onsite Response Completed on Case

This SFM transaction is used to update the onsite response time to the current date and time.

Case_SLA_004

Service Restored on Case

This SFM transaction is used to update the actual resolution time to the current date and time.