Use Cases
The following are use case examples of the Complex Work Execution capability:
• A medical devices company uses Complex Work Execution workflow. When the service engineer goes to the customer location to repair a critical medical equipment, they check the other devices installed in the location. They add those devices needing routine service or maintenance as service product to the same work order. For example, work order is raised for an MRI machine, and the service engineer finds two CET scan machine and two ultrasound machines needing service at the customer location. They add those as service products to the work order. The work plans associated with each of these service products is different, initiating a different set of service tasks for each product.
• A car servicing company wants to provide different tiers of routine services to its customers. The luxury car customers are offered premium tier service. They are also offered better SLAs.
Work plans are created for the luxury car servicing, with the services provided. For example, seven maintenance/service tasks are performed on a premium tier work plan. When a work order is generated for a luxury car, the premium tier work plan is automatically associated with the work order. The service tasks are all assigned to different service engineers to ensure that all the work is done simultaneously and the entire work is completed with the stipulated SLAs. High quality parts and tools are used to compete the service tasks.