Complex Work Execution capability with works plans and service tasks enables businesses to set up, manage, and track execution of complex service scenarios effectively. It simplifies the service execution experience for complex work.

Using this capability, businesses can standardize the service execution process by providing work instructions, estimates, and recommending parts and tools required for the assigned job.

The service engineer experience is simplified by reduced number of clicks, navigation between records, guided experience, and automating repetitive steps. These measures reduce the time spent by the user on the application.

For the detailed workflow and components of the Complex Work Execution feature, see Feature Overview.