AI Chat Overview
AI Chat provides a conversational interface within ServiceMax AI that enables interaction with ServiceMax data and AI capabilities through natural language prompts. AI Chat is available across supported ServiceMax experiences and is designed to deliver consistent, context‑aware responses using configured data sources and AI services.
AI Chat acts as a single entry point to access AI-powered assistance, helping surface insights, answers, and relevant information without navigating multiple pages or workflows.
Functionality
AI Chat processes user prompts and generates responses using ServiceMax AI services and configured data sources. Responses are derived from available ServiceMax records, knowledge sources, and AI configurations to ensure relevance and consistency across supported interfaces.
The behavior and quality of responses depend on how AI is configured, including enabled features, data access, and supported languages.
The following list represents key capabilities of the AI action feature:
Supported Platforms
AI Chat is supported across multiple ServiceMax channels and interfaces, enabling flexible access to conversational AI based on where ServiceMax is used.
These interfaces include: