Return for Repair
A Return for Repair Request allows your customers to return assets or components to your Depot Location for repair. The process starts by creating a Return Order, which progresses to Receiving upon arrival of the asset(s), and eventually into the Depot Work Order repair process.
The following personas are involved in return for the Repair process:
• Call center agent or remote engineer
• Repair center or logistics department
• Depot engineer
The following diagram displays the return for the repair process.
The following steps explain the return for repair process:
1. Create and submit return order: The call center agent or the remote engineer creates and submits the return order for repair.
2. Confirm receipt of repair asset: The repair center confirms the receipt of the repair asset.
3. Update asset details: The repair center updates the asset details for its location and status.
4. Depot repair process or supplier repair process: If the supplier entitlement is covered, the repair center initiates the supplier repair process. For the customer asset, the repair center initiates the depot repair process.
5. Create product transfer and shipment of the asset.