Supplier Warranty Repair
A supplier warranty is a warranty provided by the supplier of a third-party component to the manufacturer. The third-party component may be incorporated by the manufacturers into the products they sell.
This is important when a manufacturer needs to perform a repair for their customer. If the defective part is a third-party component and covered by a supplier warranty, the manufacturer may send it back to the supplier to repair or replace.
During the depot repair process, if the component being repaired has a supplier warranty associated with it, an additional depot action is enabled. This additional step handles the third-party component to:
• create a product request to the supplier (shipment to the supplier to repair or replace component)
• create a return order from the supplier (for a manufacturer to receive the repaired or replaced component)
The repair center or logistics is involved in the supplier warranty repair process.
The following diagram displays the supplier warranty repair process.
The following steps explain the supplier warranty repair process:
1. Create outbound shipment requests for the asset.
2. Update asset location notes.
3. Ship assets to the supplier.
4. Receive supplier repaired assets.
5. Clear asset location notes.
6. Initiate depot repair.