Dynamics 365 CRM
Microsoft Dynamics 365 CRM is a cloud-based business application platform that combines components of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP), along with productivity applications and artificial intelligence tools.
CRM is a category of integrated, data-driven solutions that improve how you interact and do business with your customers. CRM systems and applications are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable data—all in one place.
CRM tools make customer-facing business functions easier. They help the user in performing the following tasks:
• Centralize customer information
• Automate marketing interactions
• Provide business intelligence
• Facilitate communications
• Track sales opportunities
• Analyze data
• Enable responsive customer service
Release version
8.4.1
Supported actions
Supported triggers
Supported connector types
◦ OAuth (Named User)
◦ OAuth (Session User)