Technician

This field contains the name of the technician for whom the work order has been scheduled.

Service Team

This field contains the name of the service team for which the work order has been scheduled.

Dispatch Status

This field shows the dispatch status of the work order. The value indicates the current status of the work order.

Possible values are New, Assigned, and Queued.

Scheduled Date Time

This field contains the date and time at which the work order has been scheduled.

Driving Time

This field contains the driving time for the technician based on their current location and the work order location.

For example, if the work order is the first work order in the technician route, the drive time is the time required to drive from the technician's home location to the work order location. But if the work order is the second work order in the technician route, the drive time is the drive time between the first work order location to the current work order location.

Scheduling Status

See Scheduling Status.

Violation Status

The violation status is updated when Schedule Optimization is not able to schedule the work order or when the work order is scheduled with some violations.

Violation Message

See Violation Message.

Scheduling Retry Count

The retry count is updated in this field whenever work orders with OPT_UNASSIGNED and OPT_ERROR statuses are reinjected in the optimization.

Previous Scheduled Date Time

This field contains the date and time information of the previous schedule for the work order if multiple scheduling attempts are done.

First Scheduled Date Time

This field contains the date and time information of the work order scheduled for the first time by Schedule Optimization.

OptiMax Status

See OptiMax Status.

OptiMax Error Text

See OptiMax Error Text.

Promised Arrival Window (GMT)

This field contains the arrival window details. This is applicable only if an appointment booking has been performed for the work order.

Drip

This checkbox is to indicate whether the work order is ready to be delivered to the mobile application.

In Jeopardy

This field indicates whether the work order has the In Jeopardy status. It means that the work order is in jeopardy of missing a fulfillment deadline or promise or not progressing per the plan or schedule. If this flag is set to True, the work order fulfillment status is At Risk.

Locked By DC

This checkbox indicates that the work order is manually handled and not scheduled by Schedule Optimization.

Latitude and Longitude

These fields contain the geolocation information.

Lock Appointment Schedule

This field is updated when the dispatcher locks the work order to a technician or to an arrival window.