SET001

Number of appointments to be fetched for list view

Use this setting to configure the number of slots loaded when the Appointment Booking page is launched. The maximum value allowed is 99.

Number

10

SET002

How to book work order schedules into ServicePower from calendar view

Setting this to SLA Job schedules the work order within the applicable SLA window and the date range selected in the calendar view. Setting this to Appointment schedules the work order in the selected appointment slot, ignoring SLA.

Picklist

Appointment

SET003

Number of appointments to be fetched for calendar view

Use this group setting to configure the number of appointments to be fetched from ServicePower to show in the calendar view. The maximum value allowed is 99.

Number

50

SET004

Labels and Technician fields to be displayed for appointments in Calendar View

Set this group setting to a comma-separated list of API names of Technician fields to be displayed for appointments in Calendar View. These are displayed on the appointment slot and in the pop-ups displayed on selecting or hovering over the appointment. For each field, the Name of an existing custom label can be optionally specified as a prefix, with ':' as the separator. For example, the value of this setting can be 'Name,DCON001_TAG330: SVMXC__City__c,CUSTLABEL001:SVMXC__Zip__c'. Field types not supported are Text Area, Long Text Area, Rich Text, and Encrypted Text.

Text

Name

SET005

Show early arrival option in calendar view

This group setting determines whether the early arrival option is displayed in the calendar view. This setting is applied when SET002 is set to SLA Job.

Boolean

False

SET006

Default view to display appointments

This group setting determines the default view (Calendar or List) to be used for displaying the appointments. Custom code determines if this setting is applied or custom page is displayed when SET007 is set.

Picklist

Calendar View

SET007

Hook to implement extensibility of calendar view

This group setting can be set to a valid Apex class name which extends the hook class WSCH_DefaultAppointmentHook. This class will have custom business logic which can override the calendar view for appointments.

Text

Null

SET008

Number of days to be displayed in calendar view

This group setting determines the number of days to be displayed in Calendar View.

Number

7

SET009

Show Send To Unresourced Tray button in calendar view

This group setting determines if Send To Unresourced Tray button is displayed in the calendar view. This button enables the user to send a work order to an unresourced tray from the calendar view if a suitable appointment is not found.

Boolean

True

SET010

Show Start Date and End Date to fetch appointments in calendar view

This group setting determines if the search pane is displayed in the calendar view. The search pane enables the user to choose the Start and End dates to fetch the appointments in Calendar View.

Boolean

True

SET011

Show Cancel Appointment button in calendar view

This group setting determines if the Cancel Appointment button is displayed in the calendar view. This button enables the user to cancel an appointment in Calendar View.

Boolean

True

SET012

Display help text in Calendar View

This group setting determines if help text such as legend details, hints on the calendar, and so on should be displayed in Calendar View.

Boolean

True

SET013

Show Poor Slots check box in Appointment View

This setting controls whether the Show Poor Slots check box is enabled or not. If the setting is TRUE, the check box is visible and can be used to show slots ranked as Poor. If the setting is FALSE, the check box will be greyed out and there is no way to visualize Poor slots.

Boolean

False

Used to enable to show poor slots in appointment booking.