Rescheduling Dispatched Work Orders
To enable Real-Time Optimization to reschedule a work order in Dispatched status, you must reset the scheduling information of the work order.
To reset a work order that is in Dispatched status:
1. Navigate to the work order you want to reset.
2. Click Cleaning the Dispatched work order in the SFM Wizards section.
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When you click the SFM Wizard, existing scheduling in the work order is erased. RTO considers the work order for scheduling again.
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Adding the Cleaning the Dispatched work order SFM Custom Action
This section describes how to add the Cleaning the Dispatched work order SFM Custom Action to SFM Wizards panel for the Work Order object. For information about SFM custom actions, see SFM Custom Actions.
To add the Cleaning the Dispatched work order
SFM custom action:
1. Define an SFM Custom Action for the Work Order object with the following attributes:
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Field
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Value
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Action Title
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Cleaning the Dispatched work order
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Action ID
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Clean_Dispatched_Workorder
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Open URL in
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Existing Window
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URL To Launch
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/apex/clean_dispatched_Work_Order
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Parameters
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id: Field
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Name: Record
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2. Include this SFM custom action in the required SFM Wizard for Work Order.