Qualified Technicians
The Qualified Technicians field in the work order contains key-value pairs depicting the qualification status of the technicians for the work order.
This field may be populated with multiple key-value pairs. Each key-value pair contains information about a technician and their eligibility level for the work order. The whole string is termed as Qualified Technicians List (QTL).
The following is an example of QTL:
[{"valid":true,"tName":"BangTech5","tech":"a1D2I00000lo9QBUAY","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1},{"valid":true,"tName":"BangTech6","tech":"a1D2I00000o9jxtUAA","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1},{"valid":true,"tName":"BangTech7","tech":"a1D2I00000oB1ufUAC","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1},{"valid":true,"tName":"BangTech8","tech":"a1D2I00000oBJIfUAO","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1}]
The items in the key-value pair string are as follows:
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Item
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Description
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valid
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This specifies whether the technician is active.
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tName
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This is the name of the technician.
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tech
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This is the technician ID.
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stackRank
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This is the overall score for the technician based on all the rules. This is a number that depicts the qualification level of the technician for the work order.
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skillR
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This field is not updated and the value always remains null.
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skillO
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This field is not updated and the value always remains null.
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prod
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This field is not updated and the value always remains null.
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prefType
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This is the technician preference type. The possible values are:
• Prohibited
• Preferred
• Mandatory
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prefTech
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This field is not updated and the value always remains null.
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eligibleRuleName
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This is the technician eligibility rule name.
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Eligible
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This is the technician eligibility score. The score is based on the technician eligibility rule.
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For information about QTL generation, see QTL Generation Behavior.
The following key-value pairs are the data that influence scheduling. Ensure that the data is correct if you are populating custom QTL information.
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Item
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Description
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|---|---|
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tName
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This is the name of the technician.
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tech
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This is the technician ID.
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prefType
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This is the technician preference type. The possible values are:
• Prohibited
• Preferred
• Mandatory
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The remaining key-value pairs are optional in custom QTL computation.
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