QTL Generation Behavior
ServiceMax recommends that you perform the following to obtain the most feasible QTL:
• Creating an apt technician eligibility rule
• Linking the work order with the required territory correctly
The pre-calculation algorithm generating the QTL chooses only those technicians that fulfill the following criteria:
• qualify the technician eligibility rule
• has territory the same as that of the work order
Consider an example with the following scenario:
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Data Setup
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Result
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• Territory 1 is associated with Bangalore city and Territory 2 is associated with Mysore city respectively.
• The technician eligibility rule states that the city of the technician should be the same as the city of the work order.
• Work order 1 has the following values:
◦ City = Bangalore
◦ Territory = Territory 1
• Work order 2 has the following values:
◦ City = Mysore
◦ Territory = Territory 1
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• QTL is generated correctly for work order 1.
• QTL is not generated for work order 2 because the work order territory is different from the technician's territory.
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• The QTL generation behavior is the same for all dispatch processes, including immediate dispatch processes.
• Clear the existing QTL field value in the work order if you want the work order to re-qualify for another technician eligibility rule.
• The QTL generation behavior is driven by setting SET058.
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