Service Modules > Scheduling and Optimization > Schedule Optimization > Schedule Optimization For Implementers > Setting Up Schedule Optimization > Creating Dispatch Processes in the Legacy UI > Defining Cost Factors
Defining Cost Factors
In the Cost Factors tab, you can refine the relative cost or weightage of various factors that influence the following scheduling decisions:
• which technician is chosen for a work order
• appropriate slot in the technician’s calendar for the work order
To define cost factors in the dispatch process:
1. Click the Cost Factors tab. The Cost Factors tab is displayed as shown on the following screen.
2. Select the suitable option in the Dispatch Goals field. The options are:
Option
Description
Custom
Select this option if you do not want to select any dispatch goal and use the slider options.
Maximize Resource Utilization
Select this option if your goal is to maximize technician utilization.
Maximize SLA Compliance
Select this option if your goal is to maximize SLA compliance.
Delivering service as soon as possible
Select this option if your goal is to schedule work orders as soon as possible.
Any custom goal
Select this option to use a custom optimization goal.
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• If you have created a custom optimization goal and are using it for the first time, specify the weightage for cost factors using the slider. For more information, see Specifying the Weightage for Cost Factors Using the Sliders.
◦ When you save the dispatch process, the custom goal is also saved.
◦ You can use the custom goal in other dispatch processes after it is saved.
• If you are using an already saved custom goal, you cannot change the weightage of the cost factors using the sliders. The weightage is preset in the custom goal.
• For information about creating custom optimization goals, see Creating Custom Optimization Goals.
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When you select an option in the Dispatch Goals field, the sliders automatically adjust based on the selected option. However, you can manually set the sliders if you select Custom as the value.
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