Configuring Drive Time Buffer for Manually Assigned Events
You can specify drive time buffer duration for non-work order events or manually-assigned work orders. The Schedule Optimization engine considers the buffer value as the error tolerance value before invalidating the routes.
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Contact the Schedule Optimization team for the required configuration.
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To configure the drive time buffer, appropriate values must be set in the following configuration parameters:
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Configuration Parameter
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Description
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AllowPillarDriveTimeAdjustment
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Set this flag to TRUE to configure drive time adjustment tolerance value for non-work order events and manually-assigned work orders.
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PillarDriveTimeAdjustmentFactor
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Set the percentage tolerance value of the required drive time adjustment.
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MaxPillarDriveTimeAdjustmentMin
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Set the time value for the maximum adjustment allowed for the drive time adjustment.
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The following are the example scenarios of using the drive time buffer configuration:
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Configuration Values
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Scenario
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Outcome
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AllowPillarDriveTimeAdjustment: TRUE
PillarDriveTimeAdjustmentFactor: 30
MaxPillarDriveTimeAdjustmentMin: 60
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• The dispatcher creates a non-work order event for the technician.
• The drive time required for the event is 30 minutes.
• The available drive time provided by the dispatcher is only 25 minutes as per the technician's route.
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The technician route is not marked invalid.
The extra drive time required is within the drive time adjustment buffer.
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AllowPillarDriveTimeAdjustment: TRUE
PillarDriveTimeAdjustmentFactor: 30
MaxPillarDriveTimeAdjustmentMin: 60
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• The dispatcher creates a non-work order event for the technician.
• The drive time required for the event is 30 minutes.
• The available drive time provided by the dispatcher is only 15 minutes as per the technician's route.
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The technician route is marked invalid.
The extra drive time required is more than the drive time adjustment buffer value.
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AllowPillarDriveTimeAdjustment: TRUE
PillarDriveTimeAdjustmentFactor: 30
MaxPillarDriveTimeAdjustmentMin: 40
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• The dispatcher creates a non-work order event for the technician.
• The drive time required for the event is 200 minutes.
• The available drive time provided by the dispatcher is only 150 minutes as per the technician route.
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The technical route is marked invalid.
Even though the adjustment is within the specified PillarDriveTimeAdjustmentFactor value, it exceeds the 40 minutes time duration specified in the MaxPillarDriveTimeAdjustmentMin parameter.
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