Booking Fixed Arrival Window for the Work Order
Schedule Optimization provides the ability to book fixed arrival windows for work orders. This capability helps the dispatchers to utilize the efficiency of the optimizer even when there is a fixed, customer-specified time window in the work order. With this feature, dispatchers can negotiate a fixed arrival window with their customers. Schedule Optimization honors the appointment booking windows and schedules the work orders accordingly.
Customers might often ask for a fixed arrival window for the service based on their convenience. The requirement is specified in the work order.
• The fixed arrival windows booking page lists the available arrival windows that can be offered to the customer while handling a phone call.
• The Schedule Optimization engine filters the available windows based on hard constraints such as required skills and ranks them based on how well they support the company’s priorities. For example, minimizing drive time, maximizing SLA compliance, and so on.
• Dispatchers can use the fixed arrival windows booking page to find and book appointments for work orders, which are honored by Schedule Optimization.
The fixed arrival windows booking feature removes the need for the dispatcher to scan the Scheduler evaluating various options while also trying to meet the customer’s preferences. It enables consistent choices in line with the company’s policies.
The following are the options to book fixed arrival slots in Schedule Optimization:
• In Real-Time Optimization: Dispatchers or planner users can book fixed arrival slots for work orders using the Ranked Appointment Booking page.
• In Batch Optimization: Dispatchers or planner users can book fixed arrival slots for work orders using the Propose Time page.
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