What's New
Issue Report/Product Feedback
To align with PTC’s model-based closed-loop digital strategy, a process is introduced in the Go app that automatically sends incidents identified by the service organizations. It also sends any product-related feedback to the product design and quality teams to:
• Proactively address non-conformance issues jointly with Service Organizations.
• Streamline product improvement opportunities discovered by the Service Organizations.
• Resolve non-conformances as quickly as possible to prevent any recurrence.
To achieve this, a new custom action type, UI Component, named Core — Issue Report/Feedback, has been introduced.
Administrators can configure the custom action and add it as a wizard step to the Work Order or Installed Product object. This gives them a key role in the process, and ensures its smooth operation.
Technicians can access the Issue Report option in the Go app to submit any issues or provide product feedback directly to the product engineering team for further evaluation and resolution. Technicians can attach files with the issue report. The Go app also allows technicians to submit issues offline.
For more information, refer to
Issue Report and Feedback.