13.3.0
Release Notes for ServiceMax Go App for Windows 13.3.0
Release Date: March 27, 2026
What’s New - AI actions support in Go App
Feature Overview
AI Actions are now available on Go App. Service technicians can launch AI Actions directly from Service Flow Manager (SFM) wizard steps and view the response within the Go App. The experience mirrorscore AIAction behavior already available on other supported platforms including Go for iOS and Android.
Business Value
Technicians previously lacked access to AI Actions during guided workflows. This gap limited access to contextual insights and forced reliance on manual steps or other devices. AI Actions support in Go closes that gap. Technicians can now trigger AI Actions from SFM wizard steps and receive AI-generated responses while working in the same workflow.
For Administrators
Administrators can configure AI Action–type SFM wizard steps for Go App using existing SFM activation rules. The same criteria that control AI Action visibility on other platforms apply in Go. No additional configuration is required to enable record links or Source document references in AI responses. The system displays these automatically when present in the output.
For End Users
Technicians can launch AI Actions from supported SFM wizard steps in Go App. The application displays a loading indicator while the action runs, then presents the response inline. Record names in the response appear as links for quick navigation. Knowledge Access results include links to source documents, allowing technicians to review supporting material without leaving the workflow.
For more information, see
AI Actions in Go App.
What’s Enhanced — Accurate synchronization of notification badge count
Feature Overview
Notification Badge Synchronization improves how badge counts update and clear in the ServiceMax Go application. The badge on the app icon and the in-app notification bell now match the number of active notifications in the device system tray. This update helps technicians see an accurate notification count at all times.
User Impact
Technicians see consistent badge counts whether the application is open, minimized, or running in the background. The badge clears when the notification bell icon is tapped in the application. When 10 or more notifications exist, the application displays 9+. This behavior reduces confusion because previously the badge displayed 1 regardless of the number of newly received notifications in the device system tray.
For more information, see
Notification Badge Behavior.
Defects Fixed
The following defect was fixed in the Windows Go 13.3.0 release.
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Case Number
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Defect Number
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Description
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Discovered in Go App Version
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00184467
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067173
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The Go App created duplicate lines in the Create Part Return SFM after selecting a single stock part. The screen showed two selected lines even though only one part was chosen, which caused duplicate entries during the part return process. The issue occurred only in the Windows Go App and affected the accuracy of the selected part list.
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13.1.0
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00183163
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