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Case Number
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Defect Number
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Enhancement Description
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00171762
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063751
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Defect — On the Windows version of the Go app, URLs embedded in view-only text fields remained plain text and did not hyperlink or redirect when clicked, even though identical fields on Android and iOS correctly detected and opened links.
Resolution — The React Native text field component on Windows was enhanced to include URL detection and linking. After the update, custom URLs, public web addresses, and email links rendered as clickable links, allowing users to navigate directly from the Go app as intended.
For more information, refer to View Records.
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Case Number
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Defect Number
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Description
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|---|---|---|
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00174383
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064458
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The issue occurred during the customer service report (CSR) generation on Windows. Instead of rendering formatted content, the CSR included raw HTML markup. This regression surfaced because an upgrade to the Cheerio HTML-parsing library changed its handling of markup, allowing HTML tags to pass through unprocessed into the final report.
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00173272
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064243
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The confirmation dialog displayed two buttons both labeled Avbryt (Cancel) instead of showing Fortsett (Continue) for the positive action when technicians ran a configuration sync in the Go app. This incorrect translation for the Continue label from Norwegian to English caused both options to appear identical, preventing users from clearly distinguishing between canceling and proceeding with the sync.
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00170821
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063667
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Users experienced severe performance degradation in the Windows Go app when loading the Explore screen, which fetched a large volume of records and caused substantial delays in the installed product search. Subsequent field-service workflows, such as generating identifiers, updating work orders, adding checklists, recording time and materials, and completing repairs, also ran sluggishly, leading to noticeable slowdowns across both online and offline sessions.
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00168198
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062914
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Many technicians experienced severe slowness and intermittent freezes in the Windows Go app when performing routine actions, such as initiating onsite tasks or adding labor and parts, which had not occurred on iOS devices and could not be attributed to CPU usage or data volume.
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