Core 25.2
Release Date: December 11, 2025
Key Highlights
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• Technical Attributes in Service Tasks: Create and manage Technical Attribute Templates in Lightning Experience, and leverage them in Work Plans as linked activities to capture technical attributes for service products during task execution.
• Entitlement – Service Product and Work Plan: Offer Work Plans as standalone or linked services with tiered pricing. Coverage from Service Plans and Warranty Terms flows into Service Contracts and Product Warranties. The entitlement engine selects the best coverage, and the Lightning UI shows coverage details, usage, and remaining units, helping users make informed decisions and enabling flexible service offerings.
• Product Structure-Based Filtering: Identify compatible parts for installed products in SFM Lookups and Work Plans, add appropriate parts during Work Plan creation, and search for alternative parts using Replacement Part Search in SFM Lookup.
• Field Change Order: Assign Installed Products automatically to applicable Field Change Orders with automatic matching, generate FCO Result Lines instantly, and bulk-upload Installed Product criteria or Serial Numbers to create FCO Result Lines at scale.
• Preventive Maintenance: Support location-based grouping, automatic coverage for relevant products, and streamlined PM plan creation. Condition-based templates now include work plans or task templates at milestones, reducing setup and simplifying forecasting.
• Configuration Profiles: Manage org-wide and group profiles using the redesigned interface, and assign users directly with the new user-based assignment mode to simplify configuration management.
• Depot Service Management: Get real-time visibility into work orders, track queue progress, and streamline task management using the redesigned Depot Queue tab with List, Summary, and Kanban views.
• Issue Reporting: Report issues at the Service Product level on Work Orders, improve traceability with accurate lookup field mappings, and streamline issue management for technicians and quality teams.
• Automated Part Return Lifecycle: Automate the entire part return lifecycle from part replacement through return order creation.
• IB Variance Calculation: Calculate variances between Installed Products and SBOM or product templates to identify missing or noncompliant parts, track compliance using weighted scoring and auto-recalculation, and correct hierarchy discrepancies with a flow-based validator to maintain accurate as-maintained data.
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Release Resources
Access detailed resources for the Core 25.2 release using the following topics.
Discover the Features
• Core Feature Progression: Explore feature progression across release trains within the active maintenance window.
• What's New: Discover the latest features introduced in this release.
• What's Enhanced: Elevate your experience with key feature enhancements.
• What's Changed: Review essential modifications to behaviors, settings, and interfaces in this release.
Plan Your Upgrade
• Upgrade Considerations: Review the key items to check before upgrading.
• Core Package Flows: Follow the required sequence for deploying all necessary packages.
• Data Model Changes: View the complete list of all data model updates included in this release.
• Release Compatibility Matrix: Verify compatibility across the latest active maintenance window versions for Go, Engage, and all client packages.
Install and Configure
• Configuration Settings: Review all changes made to configuration settings in this release.
• Package Installation: Access direct installation links for the ServiceMax Core package.
Additional Release Resources
• Salesforce Release Updates: Check ServiceMax assessment status for recent Salesforce Release Updates.
• System Requirements: Verify the minimum system requirements.
• Fixed Issue List: View the list of issues resolved in this release.
• Known Issues/Limitations: Avoid potential problems by reviewing known issues and limitations.
Release Resources for Mobile Apps
• Go Releases: Get the latest information on new features and updates for the Go mobile app.
• Engage Releases: Get the latest information on new features and updates for the Engage mobile app.
• Zinc Releases: Get the latest information on new features and updates for the Zinc mobile app.
Add-On Packages
• DataGuide Releases: Get the latest information on new features and updates for DataGuide.
• AI Releases: Get the latest information on new features and updates for AI.
• Service Board Releases: Get the latest information on new features and updates for Service Board.