00169223

063274

Issue — In the Go app, the Review Timesheet screen did not display the total hours or duration. Although the backend correctly calculated business and non-business hours, the combined total was not visible to users. As a result, field service engineers and dispatchers could not see the consolidated duration directly within the app, creating gaps in timesheet review.

Resolution — A new field, Total Combined Hours, was introduced in the Timesheet object to capture the sum of business and non-business hours. The Timesheet Engine was updated in version 25.1 to populate this field during processing of source records such as events and tasks. To complete the fix, the Go app was enhanced in version 12.2.0 to display this field and its calculated value on the Review Timesheet screen, ensuring users could view accurate total hours directly within the app.

For more information, refer to Review Timesheet.

00176179

064995

In the Go app, partner portal users experienced failures when attempting to open checklists from the wizard. Checklists with more than 30 questions did not load properly, causing the app to hang and become unresponsive. Users were forced to kill and relaunch the app to continue working, as the checklists never displayed.

00175958

00175980

00174592

064577

In the Go app, when users opened the Manage File Exclusion Mobile MAS and selected the Exclude File checkbox deeplink, the change did not persist after saving and relaunching the report. The checkbox appeared unchecked even though it had been selected. The issue only occurred when saving from the Go app; if the selection was saved from the browser, it was correctly reflected in the app.

00170357

063832

In the Go app, technicians could not access the Edit/Debrief Work Order step in the Field Service Management wizard, as it appeared greyed out even though it was visible and accessible on the web. The issue occurred because the wizard step criteria used Owner Id = SVMX.CURRENTUSERRECORD.Id, which did not evaluate correctly in the mobile app. When this condition was removed, the step became enabled and functioned as expected.

00170816

063561

On iOS devices, when technicians could not download the updated MAS package when they reset the Go app causing inconsistent and unexpected behavior.