00172366

063903

In the Android version of the ServiceMax Go app, the barcode scanner did not function as expected. When users logged in and navigated to Installed Product Search under the Explore section, the system failed to scan the barcode of the installed product.

12.0.0

00171715

063713

In the ServiceMax Go app, the Date Time field in the Site Condition Report HSE form did not enable the next question as expected. When users accessed a work order, opened the form, and set the Make-Safe Date & Time field, the subsequent question remained disabled. This behavior persisted even after the form was completed and submitted, preventing proper progression through the form.

12.0.0

00170865

063472

In the ServiceMax Go app on both iOS and Android, the output documents did not reflect the user’s locale setting of English (Hong Kong SAR China) from Salesforce. When the user generated a service report for work order, the date format appeared as MM/DD/YYYY instead of the expected DD/MM/YYYY. This issue occurred because the moment library used in the application did not support the specified locale.

12.0.0

00169429

063118

During a bulk update on iOS devices, the application unintentionally updated all fields, even when only one field was meant to change. This occurred because the After Add Event code snippet executed during the bulk update process, causing values to refresh across the bulk update screen.

11.4.0

00169214

062995

For the Title field of the file, text conversion to Chinese did not occur as expected. The issue appeared during the use of the Work Finalize SFM in the technician Onsite flow, specifically when entering Chinese text using the 10 Key keyboard. While the Description field displayed Chinese characters correctly, the Title field displayed them in English.

To resolve the issue and address a related cursor jump problem, debounce was removed from the onChange function of the Title field, and the componentDidUpdate method was eliminated. This method was previously used to enable or disable the Add/Update button based on the title field length. The update improved screen performance during text editing. The Add/Update button is now always enabled, and the Title field is marked as mandatory. The fix affected functionalities such as adding or editing attachment titles and descriptions.

For more information, refer to Add Attachments.

11.4.0

00164069

061842

00167961

062673

The .tif file was incorrectly saved under the Documents tab instead of the expected Images and Videos tab. This discrepancy affected the process of editing, adding, and saving image attachments in the .tiff format.

11.3.0

00167006

062417

Under the Labor and Travel tab, after selecting +Add Labor and Travel and clicking on the Part lookup, the result count and the result list did not match on Android phones.

11.3.0

00167088

062416

The service history search on Installed Product did not function correctly. When the technician attempted to download work orders from the service history, the screen remained empty. This issue affected service history record results in Installed Product View SFMs for both online and offline results, as well as Download on Demand (DOD) on online service history records.

11.3.0

00167655

062560

The output documents did not reflect the locale settings configured for the Salesforce user. This issue occurred because the Moment library did not support the en-de locale for English (Germany). As a result, the system defaulted to the en-US format instead, leading to incorrect localization in the generated documents.

11.2.0

00164069

061842

In the image edit flow, text conversion to Chinese did not occur as expected because the title was being set immediately without allowing the necessary delay for the text conversion process to complete, resulting in untranslatable text.

11.2.0

00166296

062257

The user could not add a user to the Zinc chat triggered form a Work Order record.

11.1.0

00163161

061603

Address locations displayed on the map did not match their actual locations on the iOS devices.

11.1.0

00164117

061569

The cursor behaved erratically or deleted a character while renaming a file title after uploading it.

11.1.0

00161823

061047

Go app notifications intended for the previously logged-in user were also sent to the current user. These notifications were not visible on the app's Notifications page.

11.1.0

00157658

060014

The user could not find and install the Go app in the Android Play Store

11.1.0