Service Modules > Investigations > Investigations for Administrators > Manage Investigation Root Causes
Manage Investigation Root Causes
You can manage root cause entries in the Root Cause dictionary to support investigation tracking, analysis, and completeness. This includes viewing, adding, editing, deleting, and bulk uploading entries to keep the dictionary accurate and comprehensive.
To manage root causes, go to ServiceMax Setup > Investigations > Manage Root Causes.
Administrators can perform the following Root Cause management tasks:
• Creating a Root Cause: Create a new Root Cause for use in investigation workflows.
• Editing a Root Cause: Edit an existing Root Cause to update its information for investigation use.
• Activating or Deactivating a Root Cause: Activate or deactivate a Root Cause to determine whether it is available for use in investigations.
• Importing Root Causes: Import Root Causes in bulk by uploading a CSV file to add or update multiple entries in the Root Cause dictionary.
• Deleting a Root Cause: Delete a Root Cause that is no longer needed in investigation workflows.
• Root Cause Applicabilities: Configure Root Cause Applicabilities to display only the Root Causes that match the Installed Product associated with an Investigation.
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