Activating or Deactivating Root Cause
You can activate or deactivate root causes to control whether they can be used in investigations. Inactive root causes are retained in the system for reference but cannot be assigned to new investigations.
To activate or deactivate a root cause:
1. Go to ServiceMax Setup > Investigations > Manage Root Causes.
The Root Causes page is displayed.
2. To view all root causes, click All Root Causes from the list view dropdown.
A list of root causes is displayed.
3. Click the Root Cause title to open the Details tab, and then click Edit.
The Edit Root Cause pop-up window is displayed.
4. Check or uncheck the Active box to activate or deactivate the root cause.
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You can also update a root cause’s active status in the following ways:
• On the Details tab, click the Edit Active icon next to the Active field, and then check or uncheck the box.
• On the Root Causes page, click the More Actions menu next to the root cause and select Edit, and then check or uncheck the Active box in the pop-up window.
• On the Root Causes page, hover over the Active checkbox in the Active column, click the pencil icon to enable the checkbox, and then check or uncheck it to update the Active status.
In-line edits for activating or deactivating a root cause do not save automatically. Click Save to apply the change or Cancel to discard it.
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5. After making the changes, click Save to apply the changes or Cancel to discard them.