Deleting a Note from a Dictionary Item

Remove a note from an Observation, Root Cause, or Solution dictionary item when the recorded information is no longer relevant or was added in error.

You can delete a note to remove information that is no longer relevant or was added in error.

To delete a note from a dictionary item:

1. Open the relevant Case, Work Order, or Service Request.

2. Select the Investigations tab.

3. From the Installed Product drop down list, select the relevant installed product.

4. In the Observations, Root Causes, or Solutions section, locate the dictionary item.

5. Select Notes to open the Notes pop-up window.

6. Delete all text in the note field.

7. To save your changes, select Save or press:

◦ Cmd+Enter (Mac)

◦ Ctrl+Enter (Windows)

The note is removed from the dictionary item. The Notes label changes to Add Notes, indicating that no note exists.

If a dictionary item is removed, any notes associated with that item are also removed and no longer available for review.