Barcode and QR Code Scanning
Android and iOS
ServiceMax Go provides barcode and QR code scanning capabilities that allow technicians to capture data related to products and parts efficiently. The ability to scan barcodes and QR codes prevents technicians from having to enter serial numbers or other long text strings manually.
You can use the Barcode Scanning feature in the following features:
• SFM transaction create or edit screens to enter the serial number of an installed product.
• Lookup search screens to enable efficient searching.
• SFM Search screen keyword field, to enable search based on serial number as the keyword.
The following table represents the supported barcode and QR code formats.
|
Platform
|
Supported Barcode Formats
|
|---|---|
|
Android or iOS
|
UPC-E, EAN-8, EAN-13, Code 39, Code 128, QR Code, Data Matrix, PDF 417
|
To Scan Barcodes:
1. Launch the screen where you need to enter the serial number or a lookup value.
2. Tap the barcode widget in the search box to launch the barcode scanner viewfinder.
 | If there is a single barcode in the viewfinder, the serial number is updated automatically in the selected field. |
3. Tap the required blue box or the serial number in a case when there are multiple barcodes within the viewfinder. The corresponding serial number is populated in the selected field automatically.
| | Note: • You can tap the flashlight icon on the Scan Barcode screen if required. • You can tap Reset on the multiple barcode screen to scan the barcodes again. • You can tap the zoom labels 1x, 2x, or 3x on the multiple barcode screen to zoom in or out to focus on the barcodes. |
Windows
ServiceMax Go provides barcode and QR code scanning capabilities that allow you to efficiently capture data related to products and parts. The ability to scan barcodes and QR codes prevents you from having to manually enter serial numbers or other long text strings. It also allows you to use external devices such as USB or Bluetooth devices for scanning barcodes.
You can use the Barcode Scanning feature in the following features:
• SFM transaction create/edit screens to enter the serial number of an installed product
• Lookup search screens to enable efficient searching
• SFM Search screen keyword field, to enable search based on serial number as the keyword
The following table represents the supported barcode and QR code formats.
Platform | Supported Barcode Formats |
|---|---|
Windows | Aztec, Code 39, Code 93, Code 128, Databar, Data Matrix, EAN-8, EAN-13, ITF-14, PDF417, QR Code, UPC-A, and UPC-E |
| | • You can cancel and close the barcode scanner. When you cancel, close the barcode scanner modal. • If there is more than one barcode in the scan window, the barcode scanner scans and returns the first detected barcode. |