Keyboard Interactions
Android and iOS
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The feature is currently not available for Android/iOS.
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Windows
You can use the keyboard for interaction with the ServiceMax Go app for Windows. The keyboard interaction and navigation are applicable for:
• Login screen
• Edit SFM of Header and Child records
Click on each of the following topics for the details of keyboard interactions and navigations.
• General Shortcuts: The shortcuts listed in the following table are applicable for:
◦ All the support types of text and numbers on a form in View SFM and Edit SFM.
◦ Picklists, Date, Date time fields in View SFM.
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Functionality
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Keyboard Shortcut
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Touch Contextual Menu
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Screen used
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|---|---|---|---|
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Copy
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ctrl + C
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Yes
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View and Edit mode of SFM form
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Paste
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ctrl + V
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Yes
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Edit mode of SFM form
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Cut
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ctrl + X
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Yes
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Edit mode of SFM form
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Select All
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ctrl + A
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Yes
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View and Edit mode
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Undo
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ctrl + Z
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Yes
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Undo within text or long text or number of Edit SFM
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Redo
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ctrl + Y
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Yes
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Edit mode of SFM form
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Search
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ctrl + F
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Yes
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Action menu on View SFM screen
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• Scroll Behavior: The following table lists the scroll behavior applicable for View SFM and Edit SFM.
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Functionality
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Keyboard Shortcut
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Touch Contextual Menu
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Screen used
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|---|---|---|---|
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Scroll to Top
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Home
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N/A
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In the Overview tab, Extended edit screen, and Grid
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Scroll to Bottom
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End
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N/A
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In the Overview tab, Extended edit screen, and Grid
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Scroll by a page - viewport
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PgUp PgDn
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N/A
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In the Overview tab, Extended edit screen, and Grid
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Scroll
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Up Down
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N/A
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In the Overview tab, Extended edit screen, and Grid
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• Form Inputs and Navigations in SFM Edit: The following table lists the keyboard shortcuts in form input and navigations.
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Keyboard Shortcut
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Intention/Functionality
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|---|---|
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Default Focus
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• Login screen -
The cursor is placed in the Name field by default.
• SFM Edit forms - By default, the cursor is placed in the first editable field.
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Tab
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Login screen
• When the login screen loads, by default, the cursor is placed in the Name field.
• Follows the following regular tab order:
◦ Login Name
◦ Password
◦ Cancel
◦ Login
• On the authorization page, by default, the focus is on the Allow button. Press the Enter key to confirm.
Extended edit screen
• By default, the cursor is placed in the first editable field.
• In a two-column layout, follow the Z pattern starting from the top left field.
• In a single-column layout, follow the top to bottom pattern starting from the top field.
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Shift + Tab
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Navigates in the reverse tab order.
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• Picklist Field: The following table lists the keyboard shortcuts in the Picklist field.
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Keyboard Shortcut
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Intention/Functionality
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|---|---|
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Press the Enter key or use the Up/Down arrow keys when in a selected state.
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Expand the picklist/combo.
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Tab order when the combo is expanded.
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The search box, Picklist values.
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Press Up/Down keys.
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Move up or down the list of picklist values. Use the Hover design as an indicator as you move up/down the list.
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Press the Enter key within a combo.
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The combo is closed. The last hovered value is set to the field.
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Press the Esc key.
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Close the picklist combo without any changes.
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Keyboard usage.
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Allows you to use the keyboard only within the Search box.
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• Multi-Picklist Field: The following table lists the keyboard shortcuts in the multi-picklist field.
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Keyboard Shortcut
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Intention/Functionality
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|---|---|
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Press Enter or use any arrow keys when in a selected state.
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Expand the picklist/combo.
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Tab order when the combo is expanded.
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The search box, Picklist values.
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Press Up/Down keys.
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Move up or down the list of picklist values. Use the Hover design as an indicator as you move up/down the list.
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Press Space Bar
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Check or select the hovered picklist value.
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Press Enter within a combo.
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The combo is closed. The last hovered value is set to the field.
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Press Esc.
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Close the picklist combo without any changes.
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Keyboard usage
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Allows you to use the keyboard only within the Search box.
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• Date Field
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• When you press the tab key into a Date field, highlight the entire date value, if present.
• If the value is not present, focus on the text input area of the Date field to type values.
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• Keyboard Navigation for the Date Input Area: This allows you to change/set the value of a Date field without using the Date picker. For example, Salesforce Lightning design for Date picker
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Keyboard Shortcut
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Intention/Functionality
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|---|---|---|---|
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Press the right arrow key when the existing date value is highlighted.
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Move to the next date.
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Press the left arrow key when the existing date value is highlighted.
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Move to the previous date.
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Press the right arrow key or left key when the existing date value is not highlighted.
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Move one place to the right/left respectively.
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Press number keys.
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Set the value in the DD/MM/YYYY places.
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• Keyboard Navigation for the Date Picker: This allows you to select and set the date using the Date picker. For example, Salesforce Lightning design for Date picker
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Keyboard Shortcut
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Intention/Functionality
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|---|---|---|---|
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Press the tab key from inside the Date field in the selected state.
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Focus on date picker.
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Press the Enter key when the focus is on the date picker.
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Open the date picker.
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Tab order inside the date picker.
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The cursor moves in the following order:
<<Month Year>>, ←, →, Dates, and Today.
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Reverse tab order inside the date picker.
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The cursor moves in the following order:
Today, Dates, →, ←, and <<Month Year>>.
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Press Left/Right/Up/Down arrow keys.
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Select the adjacent date in the specified direction.
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Press Enter key after <<Month Year>>/<<Year>> is selected.
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Shows the months or years. You can use the arrow keys to navigate through the months or years. Press Enter to select month or year.
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Press Enter when date or Today is selected.
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Close the date picker. Set the date in the date field.
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Press Enter after focusing on ← or →.
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Move to the previous or next month.
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Press the Esc key.
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Close the date picker without making any changes to the value.
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• DateTime Field
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• When you press the tab key into a DateTime field, highlight the entire time value, if present.
• If the value is not present, focus on the text input area of the DateTime field to type values.
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• Keyboard Navigation for the DateTime Input Area
This allows you to change/set the value of a DateTime field without using the DateTime picker.
Example: Salesforce Lightning design for Time picker
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Keyboard Shortcut
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Intention/Functionality
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|---|---|---|---|
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Press Enter.
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Move to the DateTimepicker.
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Press the tab key into the DateTime field.
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Cursor positioned and ready to type.
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Press the right arrow key or left key when the existing date value is not highlighted.
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Move one place to the right/left respectively.
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Press number keys.
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Set the value in the hh: mm AM/PM places. The AM/PM is not case-sensitive. When the focus is out of the DateTime field, the AM/PM is adjusted to upper case.
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• Keyboard Navigation for the Time Picker: This allows you to select and set the time using the Time picker. For example, Salesforce Lightning design for Time picker
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Keyboard Shortcut
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Intention/Functionality
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|---|---|
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Press the tab key into the DateTime field.
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The cursor moves inside the text area of the field, ready to type.
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Press the tab key from the text area and press the Enter key.
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Open the DateTime combo component. Cursor inside the Date Component, ready to type.
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Press the tab key from the text area of the Date component and press the Enter key.
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Open the Date picker. Follow the key pattern, tab order, Reverse tab order, same as the Date component.
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Choose the date and press the Tab key.
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The cursor moves inside the text area of the Time component, ready to type.
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Press the Tab key from the text area of the Time component and press Enter key.
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Opens the Time dropdown.
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Use the up arrow/down arrow from inside the Time dropdown.
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Move up or down the list of time values. Use the hover design as you move up/down the list.
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Press the Enter key.
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Closes the Time combo. Sets the Time value that was last hovered in the Time field.
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Press the Esc key.
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Closes the Time combo without making any changes to the value.
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• Text or Number Field
◦ In the form, when you press the tab key into a Number field, highlight the entire value, if present.
◦ If the value is not present, focus on the text input area of the Number field to type the values.
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Keyboard Shortcut
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Intention/Functionality
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|---|---|---|---|
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When you press tab into an editable text, a long text, or a number-like field in the SFM Edit view.
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The cursor is placed inside the text box at the beginning of the text.
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Press the right arrow key or left key when the existing value is not highlighted.
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Move one place to the right/left respectively.
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Press number keys.
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Set the value.
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