Service History
The Service History tab on the Installed Product enables technicians access to the history of work orders for the current Installed Product, for any Work Order whose Component value matches the current Installed Product. Activating the Service History feature for Installed Products requires the creation and activation of a new custom setting.
For more information related to other custom settings used in ServiceMax Go app, see Custom Settings in ServiceMax Go.
To create a custom setting:
1. Go to ServiceMax Setup > App Administration > Settings.
2. Select Module: ServiceMax iPad Client; Submodule: SFM Page. Click List Settings.
3. Under Custom Settings, click New Settings to create the following new setting and Save.
◦ Setting Id: DISPLAY_SERVICE_HISTORY
◦ Settings Name: Display Service History
◦ Data Type: Boolean
◦ Setting Type: Group
◦ Search Order: Group, Global
To activate the custom setting on the relevant profile:
1. Go to ServiceMax Setup > App Administration > Configuration Profiles.
2. Under Group-wide Configuration Settings, select the relevant profile and choose Edit.
3. Select Module: ServiceMax iPad Client; Submodule: SFM Page.
4. Click Edit for the DISPLAY_SERVICE_HISTORY custom setting and set the value to True. This is a mandatory step for Service History to be displayed.
◦ If the Boolean value is True, the Service History tab on the Installed Product SFM view is displayed for the users in this profile.
◦ If a custom setting DISPLAY_SERVICE_HISTORY does not exist, the Service History tab on the Installed Product SFM view is not displayed.
◦ If the Boolean value is False, the Service History tab on the Installed Product SFM view is not displayed for the users in this profile.
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After activating the custom setting for the correct profile(s), technicians need to perform Configuration Sync or Reset app for the Service History tab to be visible on the Installed Product record.
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