Searching Assets
You can search for the assets by asset name, serial number, asset tag, or by scanning the bar code.
To search for an asset:
1. Tap Assets.
2. Enter the asset name, asset tag or serial number in the search bar. A list of assets is displayed.
3. Tap barcode scanner to scan the code on the asset. The asset is displayed. The following barcode types are supported.
◦ Aztec code
◦ Code128
◦ Code39
◦ Code39Mod43
◦ Code93
◦ EAN13 (iOS converts UPC-A barcodes to EAN-13 by adding a 0 at the front)
◦ EAN8
◦ PDF417
◦ QR Code
◦ UPC-E
◦ Interleaved 2 of 5 (ITF)
◦ ITF-14
◦ Date Matrix
4. Alternatively, tap the Barcode icon on lookup and tap Scan to Text to enable search based on the serial number.
5. Tap on the asset to view the details. You can:
• Tag the asset as a favourite
• Submit a request for the asset
• View the chat messages associated with the asset
• Chat with remote support
The asset details screen has the following sections:
• Name of the asset: The name of the asset can be customized.
• Serial Number
• Asset Tag
• Status
• Location
• Asset Coordinates
• Status
• Date Installed
• Contact
Records
• Files: You can upload the photos of the asset, and documents related to the asset.
• Service History: You can view all the service requests related to the asset. You can view the history for:
◦ Past 30 days
◦ Past 60 days
◦ Past 180 days