Creating Technician Visit

Mobile Applications and Connected Field Service > Engage > Admin Guide > Mobile App Settings > Request > Creating Technician Visit

The Technician Visit tab enables you to manage user interactions related to service requests within the Engage mobile app. You can activate and customize various settings—such as chat availability, asset requirements, appointment booking parameters, alternate contact handling, feedback collection, and custom questions—to align with your operational workflows and regulatory needs. This streamlines the technician visit process and enhances overall service engagement.

You can perform the following actions in the Technician Visit tab:

• Enable or Disable Chat option

• Enable or Disable Asset is mandatory option

• Enable or Disable Request a Technician Visit option

• Enable or Disable Add Alternate Contact option

• Add Additional Questions

• Configure Appointment Booking

• Enable or Disable Send Feedback option

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