Work Order Grid
The following are the settings related to work order grid configuration.
|
Setting ID
|
Setting Type
|
Default Value
|
Setting Name and Details
|
|---|---|---|---|
|
SET003
|
Group
|
None
|
Name: Auto-search when Work Order is selected
Details: Setting indicates if a technician search should be performed automatically when a work order is selected in dispatch console. This setting can be set to None (no auto-search), Team (auto-Team search), or Technician (auto-Technician search).
|
|
SET006
|
Global
|
PARTNERNETWORKCONNECTION, EmailMessage
|
Name: Reference Salesforce Objects to be skipped
Details: Setting defines all the Salesforce Objects that need to be skipped while doing reference lookup for work orders, events, and technicians.
|
|
SET007
|
Group
|
All
|
Name: Default Status (All, Assigned, Queued, New)
Details: Default Dispatch Status to be used as a filter on the work order list.
|
|
SET008
|
Global
|
True
|
Name: Auto-select Work Order
Details: If this is set to TRUE and if there is only one Work Order displayed in the Dispatch Console, then automatically select that work order.
|
