Template Name

Name of the warranty terms template.

Template Type

Indicates if this template is used for warranty calculation or referred to in service/maintenance contracts. When creating warranty for installed products, only templates with type Warranty are considered.

Material % Covered

A number between 1 and 100 indicating the percentage of coverage on parts. If Material coverage % is specified, duration and unit of time should be specified too.

Duration of Material Coverage

A number indicating the duration of coverage for parts.

Unit of Time for Material Coverage

A value that qualifies the material coverage duration in days, weeks, months or years.

Labor % Covered

A number between 1 and 100 indicating the percentage of coverage on labor. If Labor coverage % is specified, duration and unit of time should be specified too.

Duration of Labor Coverage

A number indicating the duration of coverage for labor.

Unit of Time for Labor Coverage

A value that qualifies the labor coverage duration in days, weeks, months or years.

Expenses % Covered

A number between 1 and 100 indicating the percentage of coverage on expenses. If Expenses coverage % is specified, duration and unit of time should be specified too.

Duration of Expenses Coverage

A number indicating the duration of coverage for expenses.

Unit of Time for Expenses Coverage

A value that qualifies the expenses coverage duration in days, weeks, months or years.

RMA Required

Flag indicates if an RMA is always required or an RMA is implied when this warranty is used to entitle a customer. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Shipment Allowed

Flag indicates if customer shipments are covered by the warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Transferable

Flag indicates if this warranty is transferable to other products under special circumstances. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Walk-in Allowed

Flag indicates if the customer is authorized to walk into a service center for service. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Onsite Repair

Flag indicates if customer is eligible for onsite repair when entitled by this warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Loaner Provided

Flag indicates if customer is given a temporary replacement product when the covered product is under repair. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Invoice Required

Flag indicates if an invoice is always raised at the end of service delivery. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Exclusions

A free format text to define any exceptions not covered by the standard coverage of the template.

Coverage Effective From

Identifies how to calculate the warranty start date for installed products. It can be any Date field on the installed product record. For more information, see Configuring Coverage Start Date.

All Products Covered

Flag indicates if all products involved in the repair will be covered by this warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

All Services Covered

Flag indicates if all services performed will be covered by this warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.