Validations on Launch
The “Creation of events has not been enabled for the selected technician” error message is displayed on clicking the Add Event icon, if one of the following is true:
• You selected a Service Team or Territory in the tree (events can be created only for technicians).
• You selected a technician who does not have associated Salesforce User or Enable Scheduling checked, and global configuration setting
GBL025 is set to Salesforce Event.
• You selected a technician who does not have Enable Scheduling checked, and global configuration setting
GBL025 is set to ServiceMax Event.