Validations on Lunch
The error message “Creation of events has not been enabled for the selected technician” is displayed on dragging and dropping a work order on Scheduler, if one of the following is true:
• You dropped the work order on Scheduler against a Service Team or Territory (events can be created only for technicians).
• You dropped the work order on Scheduler against a technician who does not have associated Salesforce User or Enable Scheduling checked, and global configuration setting
GBL025 is set to Salesforce Event.
• You dropped the work order on Scheduler against a technician who does not have Enable Scheduling checked, and global configuration setting
GBL025 is set to ServiceMax Event.
When you launch the new event window, a check is made to see if the start date time of the event is within the technician's business hours. This depends on the following factors:
• Group configuration setting
SET021 is set to Warn (default value): In this case, you will see a warning message ‘Event start date time is not within the working hours of the technician’. However, you will be able to create the event.
• Group configuration setting
SET021 is set to Disallow: In this case, you will see the error message ‘Event must start within the technician's working hours’. Save button will be disabled and you will have to change the start date time to be within the technician’s working hours to enable it.
For the above check, technician's Working Hours are considered if available and active. Else, technician’s Territory’s Working Hours are considered if available and active. Else, the organization’s default Business Hours are considered. Any holidays associated with the business hours are considered as non-working hours.
However, technician’s or territory’s Break Hours are not considered as non-working hours.