SPM Configuration (Contract Up Time)

Analytics > Service Performance Metrics > SPM Configuration for Administrators > Contract Up Time > Configuration Setup (Contract Up Time) > SPM Configuration (Contract Up Time)

SPM configuration consists of one or more definitions for metric generation and one common schedule & notification for creating the metric data as per the definitions.

You can configure multiple definitions to cover different sets of source records.

Each definition for metric generation involves the following aspects for this metric:

• Active checkbox, to indicate if metric generation should happen as scheduled for this definition or not

• Description, to show the purpose of this metric definition

• Configurable parameters used for mandatory mapping / metric calculation:

Source Object	Attribute	Details
Work Order	Installed Product	Choose an Installed Product lookup field, to identify the IB serviced using the work order
Service/Maintenance Contract	Business Hours	Choose a Business Hours lookup field, to identify the working hours applicable for the service contract
Not Applicable	Consider Downtime From	Choose Work Order if downtime should be considered as the difference in time between the configured Work Order fields (Created On and Fixed On dates), or Down Time if downtime should be taken from the Downtime records associated with the work order.
Work Order	Created On Date	Choose a Date/Time field, to consider as the creation date-time of work orders
Work Order	Fixed On Date	Choose a Date/Time field, to consider as the date-time at which the issue was fixed

• Qualifying criteria and additional SFM mappings (mentioned in the previous section)

The schedule for metric generation can be Daily, Weekly, or Monthly.

Email ID needs to be specified for receiving success and failure notifications.

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