Source Records
Covered Product records associated with installed products, if they are under active Service/Maintenance Contract records matching all the conditions listed below:
• Contract matches ‘the expression to qualify service contracts for this metric’.
• Covered products match the expression to qualify the covered products for this metric.
• The contract is valid during the previous month, at least partly.
• Created Date is greater than First Execution Date of SPM Engine for this metric minus the value of SET003 (default: 365 days).
• Covered Product start & end dates, if specified, must be valid during the previous month, at least partly.
Down Time records (if Consider Downtime from is set to Down Time) of Work Order records, or Work Order records directly (if Consider Downtime from is set to Work Order). In both these cases, the work orders must match ‘the expression to qualify work orders for this metric’, with the following additional work order filters applied:
• Associated with a service/maintenance contract qualified as above.
• Associated with an installed product, which is defined as a covered product of a qualified service contract as above.
• None of the Work Order/Down Time fields taken as source fields for SPM – Contract Up Time and SPM Down Time Detail records are blank.