SLA Term Access and Permissions
The following table lists the permissions needed to perform various actions on the SLA Term object.
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Actions
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User Permissions Needed
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|---|---|
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To view SLA Term
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"Read" on SLA Terms and SLA Detail
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To create SLA Term
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"Create" on SLA Terms and SLA Detail
"Read" on Case and Work Order
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To change SLA Term
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"Update" on SLA Terms and SLA Detail
"Read" on Case and Work Order
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To delete SLA Term
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"Delete" on SLA Terms and SLA Detail
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To generate SLA Clock start and stop info in the Activity History
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Need permission on "Type" and "Public" fields of the Activity/Task object
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 |
Starting from ServiceMax 3.0 release, ServiceMax SLA Terms provides the ability to define advanced commitments such as initial response, onsite response, restoration, resolution and services. Considering the data integrity requirements to maintain such advanced rules, the above specialized screen has been introduced in ServiceMax. Hence, SLA Terms should not be created or updated using the standard screens of Salesforce.
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