GBL030

Global

False

Name: Enable SPMCapabilitiesDetails: If set to True, Service Performance Metrics capabilities are enabled in your organization. You can see the Service Performance Metrics Setup configuration page under the Service Performance Metrics configuration group in ServiceMax Setup Home.

SET001

Global

30

Name: Top level issue's age in days from SPM Engine execution date for FTF MetricDetails: Consider work orders to generate First Time Fix metric, only if they were created within ‘n’ days from (prior to) SPM Engine execution date, where ‘n’ is the value of this global setting.

SET002

Global

30

Name: Top level issue's age in days from SPM Engine execution date for MTTR Metric Details: Consider work orders to generate Mean Time To Repair metric, only if they were created within ‘n’ days from (prior to) SPM Engine execution date, where ‘n’ is the value of this global setting.

SET003

Global

365

Name: Service contract age in days from SPM Engine first-rundate for Contract Up TimeDetails: Consider service/maintenance contracts to generate Contract Up Time metric, only if they were created within ‘n’ days from the First Execution Date of SPM Engine for this metric, where ‘n’ is the value of this global setting.

SET004

Global

365

Name: IB age in days from SPM Engine first-run date for Attach RateDetails: Consider installed products to generate Attach Rate metric, only if they were created within ‘n’ days from the First Execution Date of SPM Engine for this metric, where ‘n’ is the value of this global setting.

SET005

Global

60

Name: Top level issue's age in days from SPM Engine execution date for ART MetricDetails: Consider work orders to generate Average Response Time metric, only if they were created within ‘n’ days from SPM Engine execution date, where ‘n’ is the value of this global setting.

SET006

Global

60

Name: Top level issue's age in days from SPM Engine execution date for MTTC MetricDetails: Consider work orders to generate Mean Time To Complete metric, only if they were created within ‘n’ days from(prior) SPM Engine execution date, where ‘n’ is the value of this global setting.

SET007

Global

60

Name: Time sheet age in days from SPM Engine execution date for technician UtilizationDetails: Consider time sheets to generate technician Utilization metric, only if they were created within ‘n’ days from SPM Engine execution date, where ‘n’ is the value of this global setting.

SET008

Global

60

Name: Top level issue's age in days from SPM Engine execution date for RV MetricDetails: Consider work orders to generate Repeat Visit metric, only if they were created within ‘n’ days from SPM Engine execution date, where ‘n’ is the value of this global setting.

SET009

Global

60

Name: Individual Metric age in days from SPM Engine execution date for Account SummaryDetails: Consider individual metric records to generate Summary metric, only if they were created within ‘n’ days priSPM Engine execution date, where ‘n’ is the value of this setting.

SET010

Global

365

Name: Global Setting for MTBFDetails: Consider Installed Products which were created within ‘n’ days prior to the SPM engine execution date for computing MTBF metric, where ‘n’ is the value of this setting.

SET011

Global

True

Name: Global Setting for Contract Uptime - TrendingDetails: Enable the setting to create new contract uptime metric data each time the engine runs (rather than replacing the old data) and display the trending report of contract uptime over time.

SET012

Global

True

Name: Global Setting for Attach Rate - TrendingDetails: Enable the setting to create new attach rate metric data each time the engine runs (rather than replacing the old data)and display the trending report of attach rate over time.