Settings: SPM
The following table provides details about the configuration settings for SPM. They are grouped based on Module and Submodule.
Common > Global
|
Setting Id
|
Setting Type
|
Default Value
|
Setting Name & Details
|
|---|---|---|---|
|
GBL030
|
Global
|
False
|
Name: Enable SPMCapabilitiesDetails: If set to True, Service Performance Metrics capabilities are enabled in your organization. You can see the Service Performance Metrics Setup configuration page under the Service Performance Metrics configuration group in ServiceMax Setup Home.
|
Service Performance Metrics > SPM Configuration
|
Setting Id
|
Setting Type
|
Default Value
|
Setting Name & Details
|
||
|---|---|---|---|---|---|
|
SET001
|
Global
|
30
|
Name: Top level issue's age in days from SPM Engine execution date for FTF MetricDetails: Consider work orders to generate First Time Fix metric, only if they were created within ‘n’ days from (prior to) SPM Engine execution date, where ‘n’ is the value of this global setting.
|
||
|
SET002
|
Global
|
30
|
Name: Top level issue's age in days from SPM Engine execution date for MTTR Metric Details: Consider work orders to generate Mean Time To Repair metric, only if they were created within ‘n’ days from (prior to) SPM Engine execution date, where ‘n’ is the value of this global setting.
|
||
|
SET003
|
Global
|
365
|
Name: Service contract age in days from SPM Engine first-rundate for Contract Up TimeDetails: Consider service/maintenance contracts to generate Contract Up Time metric, only if they were created within ‘n’ days from the First Execution Date of SPM Engine for this metric, where ‘n’ is the value of this global setting.
|
||
|
SET004
|
Global
|
365
|
Name: IB age in days from SPM Engine first-run date for Attach RateDetails: Consider installed products to generate Attach Rate metric, only if they were created within ‘n’ days from the First Execution Date of SPM Engine for this metric, where ‘n’ is the value of this global setting.
|
||
|
SET005
|
Global
|
60
|
Name: Top level issue's age in days from SPM Engine execution date for ART MetricDetails: Consider work orders to generate Average Response Time metric, only if they were created within ‘n’ days from SPM Engine execution date, where ‘n’ is the value of this global setting.
|
||
|
SET006
|
Global
|
60
|
Name: Top level issue's age in days from SPM Engine execution date for MTTC MetricDetails: Consider work orders to generate Mean Time To Complete metric, only if they were created within ‘n’ days from(prior) SPM Engine execution date, where ‘n’ is the value of this global setting.
|
||
|
SET007
|
Global
|
60
|
Name: Time sheet age in days from SPM Engine execution date for technician UtilizationDetails: Consider time sheets to generate technician Utilization metric, only if they were created within ‘n’ days from SPM Engine execution date, where ‘n’ is the value of this global setting.
|
||
|
SET008
|
Global
|
60
|
Name: Top level issue's age in days from SPM Engine execution date for RV MetricDetails: Consider work orders to generate Repeat Visit metric, only if they were created within ‘n’ days from SPM Engine execution date, where ‘n’ is the value of this global setting.
|
||
|
SET009
|
Global
|
60
|
Name: Individual Metric age in days from SPM Engine execution date for Account SummaryDetails: Consider individual metric records to generate Summary metric, only if they were created within ‘n’ days priSPM Engine execution date, where ‘n’ is the value of this setting.
|
||
|
SET010
|
Global
|
365
|
Name: Global Setting for MTBFDetails: Consider Installed Products which were created within ‘n’ days prior to the SPM engine execution date for computing MTBF metric, where ‘n’ is the value of this setting.
|
||
|
SET011
|
Global
|
True
|
Name: Global Setting for Contract Uptime - TrendingDetails: Enable the setting to create new contract uptime metric data each time the engine runs (rather than replacing the old data) and display the trending report of contract uptime over time.
|
||
|
SET012
|
Global
|
True
|
Name: Global Setting for Attach Rate - TrendingDetails: Enable the setting to create new attach rate metric data each time the engine runs (rather than replacing the old data)and display the trending report of attach rate over time.
|
