RMA Line Fields
The following table lists the RMA line fields.
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For the complete list of packaged fields, refer Parts Order Line.
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Employee
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Salary
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Record Type
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Always set to RMA.
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Parts Order
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RMA number. This is a lookup to an existing Salesforce product record.
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Product
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Name of the product returned by the customer in the RMA. This is a lookup to the existing Salesforce product record.
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Serial Number
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ID of the installed product returned by the customer in this RMA. This is a lookup to an existing Installed Products record in ServiceMax.
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Expected Receipt Date
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Date on which the product is expected to be received at the depot/factory/warehouse.
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Expected Condition
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Condition of the product returned.
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Expected Qty
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Number of products returned. Usually 1 for serialized products.
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Disposition
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Type of action to be taken by receiving department when the product arrives.
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Disposition Instructions
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Any special handling notes for product disposition.
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Actual Receipt Date
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Date on which the product was actually received.
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Returned Condition
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Condition of the product when received (As expected or otherwise).
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Actual Qty
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Actual number of unit returned against expected quantity.
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Return/Ship Location
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The actual location/location where the product was received. This is a lookup to an existing location record.
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Service Engineer
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Name of the service engineer involved in the RMA receipt. This is a lookup to the existing Salesforce record.
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Warehouse
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Name/identification of the warehouse, where the product was received.
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