RMA Fields
The following table lists the fields in the RMA object.
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For the complete list of packaged fields, refer Parts Order.
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Field
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Description
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Record Type
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Indicates whether this is an RMA or Shipment.
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Case
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Support Case from which the RMA is originated. This is a lookup to the existing Salesforce Case record.
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Work Order
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Work Order related to this RMA. This is a lookup to the existing Work Order record in ServiceMax.
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Account
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Company initiating this RMA. This is a lookup to an existing Salesforce account record.
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Contact
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Name of the contact person for the customer account for this RMA. This is a lookup to the existing Salesforce contact record.
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Parts Order Reference
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Reference to another parts order number within ServiceMax.
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Order Status
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Current status of the RMA.
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Priority
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Priority of the RMA.
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Expected Receipt Date
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Date when the products are expected at the receiving dock. Useful for planning and allocating resources.
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Receiving Courier
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Name of the courier company the customer used to ship the product. This is a lookup to the existing Salesforce account record.
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Tracking Number
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Tracking number given by the courier company.
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Service Engineer
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Name of the service engineer who initiated the RMA from the field. This is a lookup to the existing Salesforce user record.
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From Location
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Name of the customer location from where the products are shipped. This is a lookup to the existing location record in ServiceMax.
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From Street
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"Street" part of the source address.
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From City
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"City" part of the source address.
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From State
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"State/Province" part of the source address.
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From Zip
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"Zip/Postal Code" part of the source address.
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From Country
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"Country" part of the source address.
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To Location
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Name of the destination address to where the products are shipped. This is a lookup to an existing location record in ServiceMax.
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To Street
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"Street" part of the destination address.
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To City
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"City" part of the destination address.
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To State
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"State/Province" part of the destination address.
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To Zip
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"Zip/Postal Code" part of the destination address.
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To Country
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"Country" part of the destination address.
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Warehouse
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Name/Number of the warehouse where the products will be received.
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Shipping/ Receiving Notes
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Instruction for receiving department. Free text entry.
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