1. To resume a paused SLA clock, click Resume. A message appears indicating the amount of time elapsed since the clock was paused.

2. Enable the checkbox to extend the SLA commitment with the elapsed time, and then click Resume. If you click Resume without enabling the checkbox, the elapsed time since the clock was paused will be deducted from the remaining time. The clock displays the time as Remaining Time - Elapsed Time since the clock was paused.

3. Click Cancel if you do not want to resume the clock.