SLA Clock as a Lightning Component on Work Order
The lightning SLA Clock provides a streamlined experience. It helps you work with SLA Clock more effectively. The ServiceMax SLA Engine helps you calculate the SLA commitment time on a Work Order. The commitments that you can track on a Work Order are the following:
• Initial Response Time
• Onsite Response Time
• Restoration Time
• Resolution Time
The SLA Clock Time Bar displays a countdown of the remaining time to complete a commitment. The circular progress indicator with green color indicates the time that is remaining to finish any of these commitments. The circular progress indicator with grey color shows the time that has elapsed. The remaining time displayed within the circular progress indicator is in the format "Hours: Minutes'. If the remaining time is more than 24 hours, it will show the remaining time in days.
The date and time mentioned in the SLA clock is the committed time by which the SLA task should by initiated/completed. The commitments which are overdue (If the committed time frame has already elapsed) upto 99 days are displayed in red color along with the number of overdue days and an exclamation point inside.
The circular progress indicator with green color indicates the remaining time to complete the given commitment.
The commitments which are already completed are displayed in the complete green color with a white checkmark in the middle.
The commitments which are overdue (If the committed time frame has already elapsed) upto 99 days are displayed in red color along with the number of overdue days and an exclamation point inside.
The commitments which are overdue more than 99 days are displayed in red color with an exclamation point inside.
