Process Bottlenecks Fields
The following table lists the process bottlenecks fields.
 |
For the complete list of packaged fields, refer Process Bottlenecks.
|
|
Field
|
Description
|
|---|---|
|
Case Number
|
Case number is a lookup to an existing Case record in Salesforce.
|
|
Work Order
|
Work Order number. This is a lookup to an existing Work Order in ServiceMax.
|
|
Issue area
|
The main area where the bottleneck has arisen. Your system admin is responsible for configuring this list for your organization's requirements.
|
|
Issue subcategory
|
Specific type of bottleneck within the issue area. Your system admin is responsible for configuring this list for your organization's requirements.
|
|
Start date and time
|
Date and time when the waiting/bottleneck started.
|
|
End date and time
|
Date and time when the waiting/bottleneck ended.
|
|
Assigned To
|
Internal ServiceMax user who is the owner of this issue.
|
|
Waiting on Contact
|
External customer contact for whom this issue is waiting for a resolution.
|
|
Parts Order Reference
|
Parts Order connected to this issue. This is a lookup to an existing Parts Order in ServiceMax.
|
|
Issue Description
|
Detailed description about the issue.
|