Case Number

Case number is a lookup to an existing Case record in Salesforce.

Work Order

Work Order number. This is a lookup to an existing Work Order in ServiceMax.

Issue area

The main area where the bottleneck has arisen. Your system admin is responsible for configuring this list for your organization's requirements.

Issue subcategory

Specific type of bottleneck within the issue area. Your system admin is responsible for configuring this list for your organization's requirements.

Start date and time

Date and time when the waiting/bottleneck started.

End date and time

Date and time when the waiting/bottleneck ended.

Assigned To

Internal ServiceMax user who is the owner of this issue.

Waiting on Contact

External customer contact for whom this issue is waiting for a resolution.

Parts Order Reference

Parts Order connected to this issue. This is a lookup to an existing Parts Order in ServiceMax.

Issue Description

Detailed description about the issue.