Performing Interactive Entitlement
For performing interactive entitlement, set the group setting SET024, Enable entitlement based on Products Serviced lines, available under module Entitlement Verification and submodule Work Order Entitlement VF to True.
1. Ensure that the Work Detail Record Type is Product Serviced.
2. Click Check Entitlement SFM. The Entitlement Selection window is displayed. It displays the warranties and contracts which are relevant to the Work Order.
3. Select warranty or contract by selecting the radio button.
4. Click Save Entitlement.
The Product Serviced line's entitlement related fields are populated with the applicable warranty / contract details.
You can do only line-level entitlement for Work Orders having Products Serviced lines.