SET004

Group

Team

Name: Default Tree view (Team or Territory)

Details: The setting dictates which tree is displayed by default on Dispatch Console: Territory-based tree or Service Team-based tree.

SET035

Global

10000

Name: Maximum Cache Size (Kilobytes)

Details: Internal setting to control the maximum cache space to be used by the Dispatch Console. This is used to determine the size of the client-side cache that stores the details of work orders, technicians, teams, and labels and messages. This cache is accessed by the Flex-based Map when the map is launched in a separate window. This cache is the communication mechanism between the main Dispatch Console window and the Map window.

SET053

Group

True

Name: Allow deploying of settings to other Super Dispatchers

Details: Setting this to True will allow a Super Dispatcher to deploy UI Settings to other Super Dispatchers.

SET063

Global

True

Name: Load English font from ServiceMax package

Details: Set it to true to load English font from the ServiceMax package for a better look and feel. Set it to false to load the default English font from the client system and to support the display of mixed content (e.g. Korean or Chinese with English) for English users.

SET065

Group

All

Name: Category of users allowed to Reset User Settings

Details: To prevent Dispatch Console users from inadvertently overwriting the user settings deployed by admins / super dispatchers by clicking the Reset to Default Settings button in the Settings menu. The default value ensures backward compatibility and displays the Reset to Default Settings button for all users. Setting it to Super Dispatcher displays the button for Super Dispatchers only and hides it for other users. Setting it to None hides it for all the users.

SET076

Group

Monday

Name: Default week start day in DC HTML calendar

Details: This setting controls the default display of the week's start day in the DC HTML calendar.

SET077

Global

10

Name: Weighted value for matching technician’s skill expertise to a work order

Details: This relative weighted value is used to compute the matching score of a technician on skill expertise to a work order. A value of <= 0, disables skill matching and hides the ‘Skills’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET078, SET079, and SET080, which reflects the total ATS match score.

SET078

Global

10

Name: Weighted value for matching technician’s product expertise to a work order

Details: This relative weighted value is used to compute the matching score of a technician on product expertise to a work order. A value of <= 0, disables product matching and hides the ‘Product Expertise’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET077, SET079, and SET080, which reflects the total ATS match score.

SET079

Global

10

Name: Weighted value for matching technician’s eligibility to a work order

Details: This relative weighted value is used to compute the matching score of a technician on eligibility for a work order. A value of <= 0, disables eligibility matching and hides the ‘Eligibility’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET077, SET078, and SET080, which reflects the total ATS match score.

SET080

Global

10

Name: Weighted value for matching preferred or required technician to a work order

Details: This relative weighted value is used to compute the matching score of a technician on being preferred or required to a work order. A value of <= 0, disables preferred technician matching and hides the ‘Technician Constraints’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET077, SET078, and SET079, which reflects the total ATS match score.