Optional Customizations and Configurations
If you need to measure this metric based on any custom attributes/ conditions/ mapping specific to your organization, the following are the aspects you can consider:
• If not using OOTB fields, create custom fields in WorkOrder: Technician, Product, Account (all lookup fields), and/or Schedule Date (date)
• f not using the OOTB field, create a custom field in Work Detail: Dead Time (numeric, in minutes)
• If required, configure custom SFM expressions to qualify work orders and work details for processing
Standard SFM expression available for this (on Work Detail): SVMXSTD: To Identify Labor entries
• If additional fields need to be mapped between business and metric objects, configure custom SFM mappings between Work Order and SPM– MeanTime To Repair objects
In the SFM mapping, do not include fields such as Account, Technician, and Product, which are mandatorily mapped from source to metric objects through specific configurable parameters.
• If required, clone the updated standard SFM transaction Manage Work Order Lines – Usage (TDM016) or create/update a custom SFM transaction for the purpose by including the numeric field Dead Time in the Labor section
• If required, update the value of the global configuration setting SET002 (default: 30 days), to limit the age of top-level issues considered for a metric generation.