Analytics > Service Performance Metrics > SPM Configuration for Administrators > Contract Up Time > Configuration Setup (Contract Up Time) > Configuring Reports & Dashboards (Contract Up Time) > OOTB Reports and Dashboard (Contract Up Time)
OOTB Reports and Dashboard (Contract Up Time)
OOTB Dashboard
Dashboard Name
Purpose
Contract Up Time
Shows charts related to up time and downtime of installed products, with the data grouped by account, country, and down time reason code.
OOTB Reports
Dashboard Name
Purpose
Contract Uptime By Account
The average percentage of actual uptime of installed products against the uptime guaranteed in contracts, grouped by account
Contract Uptime By Region
The average percentage of actual uptime of installed products against the uptime guaranteed in contracts, grouped by country of installed product
Down Time By Reason Code
Shows the break-up of installed product downtime incidents in percentage, grouped by Reason Code, based on Down Time records associated with work orders.
System Down Time By Account
Shows the total down time of installed products in minutes, grouped by account, based on the metric data collected in SPM Down Time Detail records
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