Install and Configure ServiceMax > Configuring Mobile Apps > Sync Reports > Reports and Configuration
Reports and Configuration
The following table lists all the sync reports available for ServiceMax iPad, iPhone, Android, and Mobile for Laptop apps. Each of these reports are suffixed with iPad, iPhone, Android, and MFL respectively. (For example: Client Version - iPad ).
Report Name
Description
Client Version
Client application version of users, organized by profile.
Initial Sync
Initial syncs of users, organized by profile and includes sync times.
Incremental Data Sync
Incremental data syncs of users, organized by profile with sync times.
Configuration Sync
Configuration syncs of users, organized by profile with sync times.
Sync Count History
Sync count for all sync types, organized by profile and date.
Sync History By User
Syncs of users with count, client version, timestamp, and status.
Sync Failures
Incomplete syncs for all sync types, organized by profile.
Sync Failures By User
Incomplete syncs of users with count, client version, and timestamp.
To enable capturing of data related to sync reports, enable the option Capture synchronization time logs in the Other Settings tab of Mobile Configuration screen and do a configuration sync.
All sync operations such as initial sync, manual & scheduled configuration & data sync, and aggressive sync can be tracked using these reports. The unsupported sync operations are data purge, location tracking, and download on demand.
To know more details about reports and configuration for a particular mobile app, refer to Dashboards and Reports section.
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