Sync Reports
Organizations are required to monitor and control technician activities in the field to ensure technicians stay connected, comply with best practices, and not have technical issues that will impact productivity. Sync status reports facilitate this, through the following aspects.
• Reporting on client versions, to verify application of most recent upgrade by all users.
• Monitoring configuration syncs, to check compliance to best practices for data integrity.
• Collection of data relevant to sync activities, to understand application usage patterns.
• Tracking sync failures in the field, to evaluate potential network or application issues.
Currently, sync reports are supported for ServiceMax Mobile Apps for iPad, iPhone, Android and Laptop.
All sync operations such as initial sync, manual & scheduled configuration & data sync, and aggressive sync can be tracked using these reports. The unsupported sync operations are data purge, location tracking, and download on demand.