Installed Product Fields
The following table lists the fields in the Installed Product object.
 |
For the complete list of packaged fields, refer Installed Product.
|
|
Field
|
Description
|
|---|---|
|
Product
|
Name of the product. This is a lookup to an existing Salesforce Product record.
|
|
Serial/Lot Number
|
Unique identification of the product. This information is required if the product's tracking is Serialized or Lot/Batch tracked in the product record.
Ensure that the field value is unique.
|
|
Parent
|
Serial/Lot number of the parent product in the Installed Product hierarchy. This is a lookup to an existing Installed Product record.
|
|
Parent Product
|
This appears automatically when a parent serial/lot number is selected and is read-only.
|
|
Top-level
|
Serial/Lot number of the top-most product in the Installed Product hierarchy.
|
|
Top-level Product
|
This appears automatically when the top-level serial/lot number is selected and is read-only.
|
|
Asset Tag
|
Another way to identify the Installed Product. Typically asset tags are assigned by your customers. This will be a time saver when your customer calls for support and identifies the product by their asset tag instead of trying to locate your serial number on the product.
|
|
Account/Company
|
Name of the customer for the Installed Product. This is a lookup to an existing Salesforce Account record.
|
|
Contact
|
Name of the primary contact for this Installed Product at the customer’s location. This is a lookup to an existing Salesforce Contact record.
|
|
Alternate Account
|
Free text to indicate if another contact is involved with this product but is not an existing customer record.
|
|
Distributor Account
|
Name of the distributor account (if applicable).
|
|
Distributor Contact
|
Name of the distributor contact (if applicable).
|
|
Sales Order Number
|
Sales order reference (typically from the ERP application).
|
|
Status
|
Current status of the Installed Product.
|
|
Date Ordered
|
Date on which the product is ordered by the customer.
|
|
Date Shipped
|
Date on which the product was shipped to the customer originally.
|
|
Last Date Shipped
|
If this product was shipped multiple times, date of the most recent shipment. Multiple shipments are possible if the product is returned for depot repair or service.
|
|
Date Installed
|
Date on which the product was installed at the customer location.
|
|
Location
|
Current physical location of the product. This is a lookup to an existing Location record.
|
|
Street
|
"Street" part of the physical location address.
|
|
City
|
"City" part of the physical location address.
|
|
State
|
"State" part of the physical location address.
|
|
Zip
|
"Zip or Postal Code" part of the physical location address.
|
|
Country
|
"Country" part of the physical location address.
|
|
Installation Notes
|
Any technical information relevant for the service organization. This is normally supplied by field service engineers upon completion of installation.
|
|
Latitude
|
Geographical code for this Installed Product’s address. This is calculated automatically using the Validate Address feature.
|
|
Longitude
|
Geographical code for this Installed Product’s address. This is calculated automatically using the Validate Address feature.
|
|
Preferred Technician
|
Name of the technician. This is a lookup to an existing ServiceMax Technician/Equipment record.
|
|
Access Hours
|
Time period during which this installed product can be accessed for service. Reference to an existing Business Hours record in Salesforce.
|